The Firm has developed a Business Continuity Plan on how ATB Capital Markets Inc. (the “Firm”) will respond to events that significantly disrupt its business. Since the timing and impact of disasters and disruptions is unpredictable, the Firm will have to be flexible in responding to actual events as they occur. With that in mind, the Firm is providing you with this information on its business continuity plan.
Contacting the Firm
If after a significant business disruption you cannot contact us as at 403-539-8600 and these calls will be re-routed to our alternate site where we will be able to serve our clients as effectively as we do from our primary site. We will have access from our alternate site as effectively as we do from our primary site. In the event of an indefinite disruption to our primary location, our BCP will provide for a more permanent relocation of staff to our alternate location, where will be able to provide the best customer service possible. If we are not accessible through our phone lines, our website www.atbcapitalmarkets.com will be updated with further information.
The Firm’s Business Continuity Plan
The Firm plans to quickly recover and resume business operations after a significant business disruption and respond by safeguarding its employees and property, making a financial and operational assessment, protecting the Firm’s books and records, and allowing its customers to transact business. In short, the Firm’s business continuity plan is designed to permit the Firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.
The Firm’s business continuity plan addresses the following areas: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring the Firm’s customers prompt access to their funds and securities if the Firm is unable to continue its business.
Our Clearing Firm, NBIN, backs up the Firm’s important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, the Firm has been advised by our clearing firm NBIN that it is ATB Capital Markets and NBIN’s objective to restore its own operations and be able to complete existing transactions and accept new transactions and payments within a matter of hours. Your orders and requests for funds and securities could be delayed during this period.
Significant business disruptions can vary in scope, such as only affecting the Firm, a single building housing the Firm, the business district where the firm is located, the city where the Firm is located, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only the Firm or a building housing the Firm, the Firm will transfer its operations to a local site when needed and expect to recover and resume business within three hours. In a disruption affecting the Firm’s business district, city, or region, the Firm will transfer its operations to a site outside of the affected area and recover and resume business within three hours. In either situation, the Firm plans to continue in business, and notify you through our website www.atbcapitalmarkets.com. If telephone service has not been interrupted, all calls to our main line will be call forwarded to our alternate location. If the significant business disruption is so severe that it prevents the Firm from remaining in business, the Firm will assure its customers’ prompt access to their funds and securities.
For more information
If you have questions about the Firm’s business continuity planning, you can contact us at 403-539-8600 or email firstname.lastname@example.org.
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ATB Business is a unit of ATB Financial which provides financial services to commercial enterprises from small businesses to corporates.